Policies
Allergies: While I offer Gluten Free and Nut Free options, please note that I do not operate a nut-free or gluten free kitchen and cannot guarantee that my products are completely free from cross-contamination.If you have a severe food allergy, I kindly advise against ordering.
No refunds: Please note, once the cakes leaves my hands, the customer assumes responsibility for any damage that may occur during transit or set-up. Upon pickup, I will provide instructions on how to handle, transport, and store your cake. Remember that cakes are delicate and mishandling them can result in cracks, smudges, melted frosting, etc.
Inspiration: Please note that any photos provided as inspiration will serve as a reference rather than an exact template. Due to natural variations in buttercream, an exact color match cannot be guaranteed. Additionally, I do not replicate cakes—whether my own or others' designs—exactly. Every cake is a unique creation, crafted with creative freedom, which means there may be slight variations in design elements to ensure the best possible result.
Pick up times: Bodega Cakes is not a store front with regular business hours. Please be on time and communicate with me if you are running late and I will do my best to accommodate. Please always let me know when you are 20-30 minutes away so I can start to pack up your order. If you are 30 minutes late or more a fee will incur. If you need to reschedule your pick up time with more notice (at least 24 hours), please email me and I will be happy to rearrange and accommodate.
Cancellation policy: Cake orders are final one week before scheduled delivery/pick up and no changes can be made (it is sometimes possible to increase cake size if my schedule allows it). Cake orders must be cancelled a week prior to pick up/delivery. Deposits are non-refundable.
Frosting colors: Saturated frosting (Black and any dark/deep colored cakes) may leave a temporary residue on mouths.
FAQs
Do you deliver?
For standard cakes, I use Uber package delivery and have never had any issues. I will text you the day of your order with delivery details and tracking. You must be available to meet your Uber Package delivery driver curbside.
For larger tiered and/or wedding cakes, I will personally deliver the cake to you.
Once the cake is out of my possession, I am not responsible for any mishandling or unsound outcome.
When are your pick up times?
My pick up windows vary on the day. If you have a specific time frame you need to pick up by, let me know when submitting your order form. Generally, I am am available weekdays 8am-4pm and weekends 8am-1pm but often have flexibility on certain days.
How far in advance do I need to place my order?
For standard sized cakes, I open up my orders the month prior (i.e. February orders open in mid/end of January). I always post to my stories when my books open up. For larger tiered cakes, i accept orders in further in advance.
Can I place a rush /squeeze in order?
Orders made with a 10-day notice (and/or cakes squeezed in once my orders are closed) will incur a rush fee of $30-$100, depending on availability as it requires source ingredients at a higher price and/or additional overtime hours.
I haven’t heard back after submitting my order. What should I do?
Please allow 2-3 days for a reply. If you have not heard back, feel free to reach out via Instagram DMs.
What should I do when I receive my invoice?
Please respond with confirmation and your full deposit within 24 hours. If I don’t receive confirmation and payment by then, I will assume your order is cancelled (that being said, please let me know if you would like to cancel regardless).
I’m not used to spending this much on a cake! Why are your cakes priced this way?
The uniquely customized detail and intensive work that goes into my intricate style is fairly factored into each quote. I also use organic ingredients with a focus on locally sourced materials. Purchasing a Bodega cake is an investment in the same way that purchasing an artwork is. Final prices are determined by: cost of ingredients, size, and hours of labor. Hours will vary depending on scale and intricacy of each order; creating the finished product can take hours to multiple days. Starting prices for each cake size can be found in my menu.
Where and how do I pick up my cake?
Pickup is in Bedstuy, close to the C, J and L Train. Once payment is made, I will share the pickup address with you. All cakes are securely packed in a box.
Do you offer gluten-free options?
Yes, gluten-free options are available upon request for an additional fee. Please reach out with any questions or concerns regarding food allergies.
How should I store my cake before serving?
If the cake will not be consumed within 3 hours of pickup, store it in the refrigerator. Remove the cake from the fridge approximately 2-3 hour before serving to bring it to room temperature. During summer months, time to room temp may be shorter to ensure the cake remains stable.